Spain-Bound Brits Warned to Arrive Early After New EU Border System Causes Travel Chaos

122 Passengers Missed Their Flight

Scenes of chaos unfolded at Milan's Linate airport over the weekend, where more than 100 passengers missed an easyJet flight to Manchester after getting stuck in passport control queues under the EU's new Entry/Exit System (EES).

The system, which officially launched across all 29 Schengen countries on Friday April 10, replaces the old passport stamp with a digital record and collects biometric data — fingerprints and a facial image — from all non-EU travellers. For British passport holders travelling to and from Spain, that means you.

EasyJet called the queues "unacceptable." The 122 stranded passengers had to sort out and pay for alternative arrangements entirely at their own expense.

Airlines Won't Help — And Neither Will Insurance

Airlines have made clear that getting to the gate on time is the passenger's responsibility. Travel insurance policies won't cover delays caused by border queues.

How to Avoid the Same Fate

Travel agent Luke Fitzpatrick from Perfect Getaways advises:

• Arrive at the airport at least three hours before your flight — possibly more with children or groups
• Each person must complete biometric checks individually
• Have your passport and all documents ready to hand over
• If on a package holiday, check transfer times and build in extra time
• Consider requesting assistance if you have limited mobility — long queues on your feet can be difficult
• Check your travel insurance carefully before you go

What Happens at the Border

On your first visit under EES you may be asked to:

• Create a digital record at the airport on arrival
• Submit your fingerprints and have your photo taken at dedicated booths
• Provide a fingerprint or photo again when you leave

It's a new reality for anyone travelling between the UK and Spain. Factor it into your planning before you get to the airport — not after.

This article is based on reporting from Spanish News Today, published April 15, 2026. This article is for informational purposes only.